Shipping Policy

At TULIVO, we work to process and ship orders as quickly as possible while providing reliable delivery and tracking.

1. Order Processing

We offer 24-hour fast dispatch.

Most orders are processed and shipped within 24 hours after the order is placed.

During periods of high order volume, promotions, holidays, or other unusually busy periods, processing may take approximately 1–2 business days.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping Rates

We offer:

FREE Standard Shipping on orders of $35 or more.

For orders below $35:

Standard Shipping: $5.99

Shipping charges applicable to your order will be displayed during checkout before payment is completed.

3. Delivery Times

Delivery times vary depending on the destination, shipping method, carrier, product, and other circumstances.

The delivery estimate shown at checkout is an estimate and is not a guaranteed delivery date.

Delays may occur due to:

• Carrier delays
• Severe weather
• Holidays
• Customs processing
• Address issues
• Transportation disruptions
• High shipping volume
• Other circumstances outside our reasonable control

4. Order Tracking

Once your order has shipped, tracking information will be provided when available.

Tracking updates may take some time to appear after the package is handed to the carrier.

Please allow additional time for tracking information to update during transit.

5. Shipping Protection

Where applicable, shipments are sent with shipping protection or carrier coverage designed to provide protection against certain qualifying loss or damage during transit.

If your package is lost, damaged, or appears to have an issue during transit, please contact us as soon as possible with your order number and tracking information.

Coverage and available resolutions may depend on the carrier, shipping method, destination, and circumstances of the shipment.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply if reshipment is requested.

Please contact us as soon as possible if you notice an error in your shipping address.

7. Customs, Duties, and Import Charges

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination and applicable local regulations.

Where such charges are not collected at checkout, they may be the responsibility of the recipient.

Customers are responsible for complying with applicable import requirements in their destination country.

8. Third-Party Fulfillment

Some products may be fulfilled and shipped by third-party fulfillment partners or suppliers.

Where applicable, products may be shipped from different fulfillment locations depending on inventory and destination.

This may result in separate shipments for products purchased in the same order.

9. Lost or Delayed Packages

If tracking shows that a package is delayed, please allow reasonable additional transit time before contacting us.

If a package is confirmed lost or otherwise qualifies for a shipping claim, we will work with the carrier or applicable shipping provider to determine the appropriate resolution.

10. Contact Us

If you have questions about your shipment, please contact us with your order number and tracking information using the contact information provided on our Contact Information page.